CrossPin

CrossPin Billing and Data Controls

Publication date: 14 October 2026 Effective date: 14 October 2026 Version: 1.0

Purchase choices

Free supports two total paired devices. Premium includes the benefits shown before purchase and up to five total paired devices, including the purchase device. Premium sharing is different from transferring the original store purchase or a store family-sharing benefit.

Monthly Premium renews automatically under the purchasing store's terms until cancelled. The store shows the local price, period and any offer conditions before purchase. Resetting or uninstalling CrossPin does not cancel a subscription.

Lifetime Premium is non-expiring, has no recurring licence fee and supports verified restoration onto replacement devices. If you have Monthly, CrossPin directs you to cancel its renewal through the purchasing store first. Return to CrossPin; after it verifies that renewal is off, you can buy Lifetime without waiting for the paid Monthly period to expire. Monthly access normally continues for its paid period. Opening the Lifetime screen does not automatically buy it: confirm the separate one-time purchase at the displayed price. There is no automatic refund or credit for unused Monthly time; that overlap does not extend a non-expiring entitlement. Store refund rules and mandatory consumer rights remain. Manage subscriptions on other store accounts separately.

Manage or cancel a subscription

Check every store account on which you subscribed. Apple and Google purchases are not automatically the same subscription. A cancellation normally stops future renewals while leaving the already-paid period, subject to applicable store rules, refunds and consumer law.

Restore, move or report a problem

Use Restore Purchases with the relevant store account and internet access. Pairing can share an entitlement with a group but is not an ownership transfer. Security checks and access to the purchasing device can affect a move or recovery; contact support@crosspin.app if the original device is lost or a genuine purchase does not unlock Premium.

Do not buy again solely because verification is failing. Contact support with the platform, product, approximate purchase time and a safe order reference. Never send passwords, complete card details, private keys or pairing codes.

For refunds, use Apple's refund service or Google Play's refund instructions. Withdrawal/cooling-off is different from stopping future renewals. Where applicable, Apple Account Purchase History offers Withdraw Transaction under Apple's regional terms. Google Play's EEA/UK service rules provide a 14-day withdrawal period; follow its request instructions. You may also contact support@crosspin.app for help or to communicate an unequivocal withdrawal request. These routes preserve statutory remedies against the responsible seller/provider.

Save and delete local information

CrossPin does not provide a cloud-backup recovery service. Save another copy of important text and original files. Device/OS backups can separately include app content depending on platform and settings.

Deleting a Pin can propagate through sync; offline devices need not process it immediately. A recipient may retain exports, screenshots or other copies. Removing a device is not a remote wipe of its received Pins.

Open Settings, find Help & data, expand Local data & reset, select Reset app and follow the confirmation. Back up anything you need first. The reset removes local content/settings and connections as described in the app, while retaining some installation/security and purchase-restoration information and, where necessary, a pending departure record.

Reset/uninstall does not erase store transactions, all backend/provider records, other devices or their backups. It also does not cancel billing. To request deletion of service/support information, email support@crosspin.app with “Privacy request.” We will verify the request proportionately and explain lawful retention exceptions and any material effect on restoration before proceeding.

Support information

Email support@crosspin.app with your platform/version, what happened and the approximate time. Attach screenshots only after checking for private content.